Near Real-time Intercom Intelligence

Stop churn
before it happens

Control Tower monitors every Intercom support conversation in near real-time — scoring risk, surfacing angry customers, and alerting your team before a problem becomes a lost account.

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No credit card required · Connects to Intercom in 60 seconds · Cancel any time

Read-only Intercom access
Works with all Intercom plans
Alerts in under 30 seconds
GDPR compliant
Features

Everything your team needs to
catch problems early

Built for support leads and customer success managers who need to stay ahead of risk — not react to it.

Near real-time risk scoring
Every incoming message is scored as it arrives. Churn intent, refund threats, and frustrated language are flagged instantly — not in the next morning's report.
Instant Slack & push alerts
Get notified the moment a high-risk conversation appears — in Slack, on your phone via push notification, or both. No polling required.
One-click escalation
Escalate, tag, and assign high-risk conversations directly from the dashboard — without switching to Intercom.
Full audit trail
Every escalation, resolution, and agent action is logged with timestamps. Accountability at every step.
Custom risk rules
Add keyword rules specific to your business — competitor mentions, product names, pricing objections — and set custom risk scores.
AI quality scoring
Beyond keyword matching — AI evaluates tone, frustration level, and conversation context to surface conversations your rules would miss.
What we detect

Catch every risk signal

Control Tower monitors for dozens of signals across churn, frustration, and escalation intent.

Cancellation request
Refund demand
Legal threat
Churn intent
Frustrated language
Escalation request
Competitor mention
Repeat complaint
Service outage mention
Negative review threat
Billing dispute
Product disappointment
How it works

Up and running in 3 steps

1
Connect Intercom
Authorize Control Tower with read-only access to your Intercom workspace. Takes 60 seconds. No code required.
2
Add the webhook
Paste one webhook URL into your Intercom Developer Hub. Control Tower starts receiving conversations immediately.
3
Get alerted
Every high-risk conversation appears in your dashboard and triggers Slack or push notifications within 30 seconds.
Pricing

Simple, flat-rate pricing

One price covers your whole team — no per-seat charges, no usage surprises. All plans include a 14-day free trial.

Starter
$99/mo
For small teams getting started.
  • 1,000 conversations/mo
  • Near real-time risk scoring
  • Slack & push alerts
  • Audit timeline
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Most Popular
Growth
$499/mo
For growing support operations.
  • 10,000 conversations/mo
  • Everything in Starter
  • AI quality scoring
  • Custom risk rules
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Scale
$1,500/mo
For large teams at scale.
  • 50,000 conversations/mo
  • Everything in Growth
  • Priority support
  • Dedicated onboarding
Start free trial

All plans include a 14-day free trial. No credit card required. Cancel any time.

Ready to protect your accounts?

Connect your Intercom workspace in 60 seconds and start your free trial today.

Start free 14-day trial